Shipping Policy

HAMS™ Shipping Policy

Last Updated: October 24, 2026

At HAMS™, we want every order to reach you as smoothly and reliably as possible. This Shipping Policy explains how we process orders, where we ship from, estimated delivery times, shipping charges, tracking, and how we handle shipping-related issues.

By placing an order with HAMS™, you acknowledge this policy, subject to any rights you may have under applicable law.

1. Where We Ship From

HAMS™ operates internationally, serving customers across the United States, Spain, and Europe.

Orders are fulfilled from the warehouse or fulfillment facility assigned to the destination and product availability. Our warehouse locations include:

USA Warehouse
Pinewood Point Lane
Tomball, TX 77377
United States of America

Spain Warehouse
PSTG Bernardi
Martorell, Spain

The fulfillment location for your order may depend on your delivery address, product availability, and shipping arrangements.

2. Order Processing Time

We aim to process orders promptly and efficiently.

  • Orders are generally processed and prepared for dispatch within 1 business day after payment is confirmed.

  • Business days are Monday through Friday, excluding applicable public holidays at the fulfillment location.

  • Orders placed after the daily processing cutoff, on weekends, or on public holidays are generally processed on the next business day.

  • During busy periods, promotional events, or unexpected operational disruptions, processing may take longer.

  • If a significant delay affects your order, we will make reasonable efforts to notify you.

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Order processing time is separate from the estimated shipping and delivery time.

3. Domestic Shipping — United States

For orders delivered within the United States, our estimated delivery timeframe is:

Shipping destination Estimated delivery after dispatch
United States 2–4 business days

Please note:

  • Delivery estimates begin after dispatch, not when the order is placed.

  • Actual delivery times may vary depending on the destination, carrier operations, weather, public holidays, and other circumstances.

  • We may use USPS, UPS, FedEx, or another suitable shipping carrier at our discretion.

  • Delivery by a specific date is not guaranteed unless expressly confirmed in writing by HAMS™.

4. International Shipping

HAMS™ serves customers in selected international destinations, including Spain and other eligible European markets.

Estimated delivery times for international orders are as follows:

Shipping destination Estimated delivery after dispatch
Spain and eligible European destinations 7–15 business days
Other eligible international destinations 7–15 business days

These timeframes are estimates rather than guarantees. Actual delivery may vary depending on the fulfillment location, international transit, customs processing, local delivery services, and other circumstances beyond our control.

If your country or delivery address is unavailable during checkout, we may not currently be able to ship your order there.

Customs Duties, Taxes, and Import Fees

International shipments may be subject to import duties, VAT, customs clearance charges, brokerage fees, or other taxes imposed by the destination country.

Unless expressly stated otherwise at checkout:

  • These charges are not included in the product price or shipping fee.

  • The customer may be responsible for paying applicable import charges.

  • HAMS™ does not determine the fees imposed by foreign customs authorities.

  • Customers should check their local customs requirements before placing an order.

If a customer refuses delivery or fails to pay required import charges, the shipment may be returned, held, or disposed of by the carrier or relevant authorities.

Any refund, deduction, or reimbursement in these circumstances will be handled in accordance with our Return and Refund Policy and applicable law. Nothing in this policy limits any non-excludable rights you may have.

Import Restrictions

Import rules for food supplements, honey-based products, herbal formulations, and other wellness products vary by country.

Customers should check whether the products they intend to purchase can legally be imported into their destination country.

HAMS™ cannot guarantee that every product is permitted in every jurisdiction. If customs authorities restrict, inspect, delay, or seize a shipment, we will assess the situation in accordance with our policies and applicable law.

5. Shipping Rates

Shipping charges are displayed at checkout before payment.

Rates may depend on:

  • Your delivery address and destination country.

  • The weight and dimensions of your order.

  • The available shipping service.

  • Applicable shipping promotions or discounts.

Any free-shipping offers, minimum purchase requirements, or promotional shipping conditions will be displayed on our website when applicable.

Please review your order summary carefully before completing your purchase.

6. Order Tracking

We aim to keep customers informed throughout the shipping process.

  • A shipping confirmation email with tracking information will be sent after dispatch when tracking is available.

  • Tracking updates may take approximately 24–48 hours to appear.

  • International shipments may show limited updates while in transit, undergoing customs clearance, or transferring to a local delivery carrier.

  • If you do not receive a shipping confirmation email, check your spam or junk folder before contacting our support team.

If your tracking information has not updated for an extended period, please contact us with your order number so we can help investigate.

7. Shipping Address and Delivery Details

Please ensure that your shipping information is complete and accurate before submitting your order.

We recommend including:

  • Your full name.

  • Your complete street address.

  • Your apartment, suite, or unit number, if applicable.

  • Your city, state or region, and postal code.

  • Your country and a valid contact telephone number where required.

If you need to correct your shipping address, contact us as soon as possible.

We can request an address change only if your order has not yet been dispatched, and changes cannot be guaranteed once fulfillment has begun.

If a shipment is delayed, returned, or undeliverable because of incorrect information provided at checkout, additional shipping charges may apply to reshipment, where permitted by law.

8. Lost, Delayed, or Undelivered Packages

We understand how frustrating it can be when an order does not arrive as expected. Our team will work with you to investigate shipping problems.

If your package has not arrived within the estimated delivery timeframe:

  1. Check the latest tracking updates.

  2. Check with household members, neighbors, reception staff, or other appropriate delivery locations.

  3. Contact HAMS™ at hamsofficial.us@gmail.com and provide your order number.

For packages that have not arrived, please contact us within 15 days after the latest estimated delivery date so we can investigate promptly.

We may contact the carrier, request additional delivery information, or ask you to confirm your shipping details.

If a carrier confirms that a package is lost, we will review the circumstances and arrange an appropriate resolution, which may include a replacement or refund, subject to applicable law and our Return and Refund Policy.

Tracking Shows Delivered, but the Package Is Missing

If tracking indicates that your package was delivered but you cannot locate it, please contact us within 15 days of the recorded delivery date.

We will review the available tracking information and delivery details to determine the appropriate next steps.

9. Damaged or Incorrect Shipments

We take shipping-related concerns seriously and want to resolve them as fairly and efficiently as possible.

If your order arrives damaged, incomplete, or incorrect:

  • Contact us within 15 days of delivery.

  • Include your order number and a description of the issue.

  • Provide clear photographs or video showing the affected item, outer packaging, shipping label, and any visible damage.

  • Keep the original packaging until your claim has been reviewed.

We recommend documenting the condition of your parcel when it arrives and, if practical, recording the unboxing process.

For product-related claims, any applicable requirements concerning opened, sealed, or tampered packaging will be assessed under our Return and Refund Policy and applicable law.

Please do not discard damaged products or packaging before contacting us, as the carrier or our support team may need the evidence to investigate.

10. Delays and Circumstances Beyond Our Control

Although we make reasonable efforts to dispatch orders promptly and provide accurate delivery estimates, certain events may affect transportation or delivery.

These may include:

  • Severe weather and natural disasters.

  • Carrier disruptions, strikes, or operational delays.

  • Customs inspections or clearance delays.

  • Government actions or changes to import requirements.

  • Transportation interruptions and other unforeseen events.

When such circumstances occur, delivery may take longer than expected.

We will make reasonable efforts to assist with affected shipments and provide available updates. This section does not exclude responsibilities or customer rights that cannot legally be excluded.

11. Changes to This Shipping Policy

HAMS™ may update this Shipping Policy from time to time to reflect changes in our operations, shipping arrangements, or applicable requirements.

The version applicable to your order will be determined in accordance with applicable law and any terms communicated at the time of purchase.

The date at the top of this page indicates when the policy was most recently updated.

12. Contact HAMS™

If you have questions about shipping, tracking, delivery, or an existing order, our customer support team is here to help.

HAMS™ — USA Warehouse Address
Pinewood Point Lane
Tomball, TX 77377
United States of America

Email: hamsofficial.us@gmail.com
Phone / WhatsApp: +1 737 310 2688
Website: https://hams.es/

When contacting us about an existing order, please include your order number and the email address used at checkout.

Thank you for choosing HAMS™. We appreciate your trust and remain committed to providing a clear, convenient, and dependable shopping experience.

HAMS™ — Quality, Transparency, and Customer Care.