HAMS™ Return and Refund Policy

Last updated: October 24, 2026

Thank you for shopping with HAMS™. Our products include dietary supplements, Himalayan shilajit, and food-grade royal honey products. Because these items are intended for consumption, specific return and refund conditions apply to protect product safety, quality, and hygiene.

Please review this policy carefully before placing your order.

1. General Return Policy

Due to health, safety, and hygiene considerations, HAMS™ generally does not accept returns, exchanges, or refunds for consumable products once they have been delivered, except in the circumstances described in this policy or where required by applicable law.

This includes change-of-mind requests, orders placed by mistake, and products that do not meet a customer's personal taste or expectations.

By placing an order, you acknowledge that these conditions apply, subject to your rights under applicable consumer-protection laws.

2. Opened, Unsealed, or Used Products

Opened, unsealed, partially used, or consumed products are not eligible for return or refund, except where required by applicable law.

This condition applies to all HAMS™ consumable products, including jars, sachets, boxes, capsules, and resin products. A product is considered opened or tampered with if its outer packaging, inner seal, tamper-evident feature, or individual sachet has been broken, removed, or altered.

If you receive a damaged, defective, incorrect, or potentially unsafe product, please contact us promptly and follow the reporting instructions in Section 3.

3. Exceptions: Damaged, Defective, Missing, or Incorrect Items

You may submit a claim for review if:

• Your item arrives damaged or defective.

• Your order, or part of your order, is missing or has not arrived.

• You receive an item different from the one you ordered.

Reporting deadline

Please contact us within 15 days of the delivery date for damaged, defective, or incorrect items.

For packages that have not arrived, the 15-day period begins on the latest estimated delivery date stated in your tracking information or shipping confirmation.

Claims submitted after the applicable reporting period may not be eligible for review, except where a longer period is required by applicable law.

Information required

Email hamsofficial.us@gmail.com with the following information:

1. Your order number and the name used when placing the order.

2. Clear photographs or video showing the issue, the shipping box and label, and the product packaging as received.

3. A brief description of the problem.

We recommend recording an unboxing video when opening your package, as it may help document the condition of the shipment upon arrival.

Conditions for approval

• The product's seal must remain unopened and untampered with for claims involving damaged, defective, or incorrect products, unless applicable law requires otherwise.

• The evidence provided must reasonably demonstrate that the reported issue existed when the package arrived.

• Damage caused after delivery by improper storage, handling, exposure to excessive heat or moisture, or opening the product may not qualify for a refund or replacement.

Product safety concerns

If you suspect that a product is contaminated, spoiled, or otherwise unsafe, do not consume it. Keep the product and its packaging, store it safely, and contact us as soon as possible.

We will review safety-related reports individually and provide further instructions.

4. Claim Review and Resolution

We review submitted claims individually and fairly. We may request additional photographs, video, order information, or other reasonable evidence to assess the issue. We may also ask you to retain, return, or dispose of the product, depending on the circumstances.

Please wait for our instructions before taking any action that requires sending a product back.

If a claim is approved, HAMS™ may, subject to applicable law and product availability:

• Provide a replacement of the same product; or

• Issue a refund to the original payment method.

Please do not return any item without our written authorization. Unauthorized returns may not be accepted or processed.

If a return is required, we will provide the applicable return instructions and address. Our current U.S. contact address is:

Pinewood Point Lane
Tomball, TX 77377
United States of America

This address should not be used for returns unless we have authorized the return in writing.

5. Fraudulent or Abusive Claims

We aim to treat every customer fairly and protect the integrity of our products and policies. We reserve the right to investigate claims and decline requests that are fraudulent, materially misleading, or unsupported by reasonable evidence, subject to applicable law.

Examples may include:

• Products that have been opened, used, or altered in circumstances that make the claim ineligible.

• Photographs or videos that are materially misleading or do not correspond to the order.

• Evidence indicating that damage occurred after delivery.

• Repeated claims or other patterns that reasonably suggest misuse of this policy.

Where appropriate, we may take further action in response to suspected fraud, including providing relevant information to payment providers or carriers and reporting suspected unlawful conduct to the appropriate authorities.

6. Refund Processing

Approved refunds will be issued to the original payment method unless otherwise required by applicable law.

Please allow 5–10 business days after refund approval for the refund to appear in your account. Your bank, card issuer, or payment provider may require additional processing time.

Original shipping charges are generally non-refundable, except where the issue resulted from an error on our part or where a refund of shipping charges is required by applicable law.

7. Lost, Delayed, or Undelivered Packages

Please check your shipping address carefully before completing your order. HAMS™ cannot guarantee delivery when an incorrect address has been provided by the customer, although we will review reported issues in accordance with applicable law and the circumstances of the shipment.

If your tracking information shows that a package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, and your delivery location before contacting us.

Please report the issue within 15 days of the delivery date shown in the tracking information. We will work with the carrier to investigate and may ask you to cooperate with a carrier investigation or claim where appropriate.

Refunds or replacements for lost or undelivered packages will be assessed based on the available evidence, the outcome of the investigation, this policy, and applicable law.

8. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We can generally change or cancel an order only if it has not yet been shipped. Once an order has shipped, cancellation may no longer be possible, and the applicable terms of this policy will apply.

If applicable law gives you a cancellation or withdrawal right, this section does not limit that right.

9. Payment Disputes

If you experience a problem with your order, please contact HAMS™ first so we can try to resolve it promptly.

If a payment dispute is opened with your bank, card issuer, or payment provider, we may provide relevant order, shipping, delivery, and policy records as part of the dispute process.

Contacting us first may help us investigate and resolve the issue more efficiently. Nothing in this section limits any rights you may have through your payment provider or under applicable law.

10. Changes to This Policy

HAMS™ may update this Return and Refund Policy from time to time.

The version in effect when you place your order will generally apply to that order, subject to any mandatory legal requirements. The “Last updated” date at the top of this page indicates when the policy was most recently revised.

11. Contact HAMS™

For questions about this policy or to report an issue with your order, please contact us:

HAMS™
Pinewood Point Lane
Tomball, TX 77377
United States of America

Email: hamsofficial.us@gmail.com
Phone: +1 737-310-2688

We appreciate your trust in HAMS™ and are committed to reviewing customer concerns carefully, consistently, and transparently.

Important: Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted under applicable law.